The staff.bilkent.edu.tr server is maintained by the Bilkent BETS team. You can contact firstname.lastname@example.org for support for your site on this server. Please note that the BETS team does not have an office and is a group of volunteers ( mostly faculty members) who have other full time responsibilites in the university. So please be patient while you are expecting returns to your support requests. Phone support is not available at this time. Sometimes Google is a quicker; if not better; support tool.